Privacy Policy

Legal

TrackLively values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use TrackLively and related services. By using TrackLively, you agree to the practices described in this policy.

1. Information We Collect

We collect information only as necessary to provide and improve our services.

Information You Provide

  • Name and email address when creating an account
  • Organization or team information
  • Account settings and preferences
  • Support requests and communications

Information Collected During Use

  • Time tracking data related to projects and tasks
  • Application usage/activity during work sessions
  • Device/browser info for security
  • Log data (login timestamps, IP)

Note: TrackLively does not collect personal files, personal messages, or data outside tracked work activity.

2. How We Use Information

  • Provide time tracking and productivity features
  • Generate reports and analytics for users and teams
  • Improve platform performance and reliability
  • Provide customer support & communicate updates
  • Maintain security and prevent misuse

We do not sell user data and we do not use collected data for advertising purposes.

3. Data Visibility and Access

  • Users can view their own tracked data
  • Team administrators can view data related to their teams
  • TrackLively employees access data only when necessary for support, security, or maintenance

Access is role-based and limited to authorized purposes.

4. Data Retention

We retain data only as long as needed to provide the service or as required by law.

  • Account data is retained while your account is active
  • You may request deletion of your account and associated data
  • Some limited data may be retained for legal or security purposes

5. Data Security

We take reasonable technical and organizational measures to protect data including:

Encrypted transmission Secure servers Regular monitoring

No system is completely secure but we work continuously to protect user information.

6. Third-Party Services

TrackLively may integrate with third-party services such as project management or communication tools. Data shared with integrations is limited to what is required for functionality. Third-party services are governed by their own privacy policies.

7. User Rights

Depending on your location, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing

Requests can be made through our support channels.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and continued use of the service means acceptance of the updated policy.

9. Contact Us

Have questions about privacy?

[email protected]